Use the Oddswire Messenger on the website or signed-in workspace, or email [email protected]. For account-specific help, start from your signed-in workspace when possible.
For an integration issue
Include the operation or MCP tool, request ID, approximate UTC time, namespace/source, browser or client version, redacted error text, and what you expected. Narrow examples are easier to investigate than large private payloads.
For access or planning
Describe your intended use, country/region, required bookmakers, sports and markets, delivery method and approximate request volume. Attach or describe a custom-plan draft if relevant. Access is reviewed separately from signup and estimates.
Keep secrets out
Never send passwords, API keys, Authorization headers, session tokens, cookies, verification codes, webhook secrets or card details. Remove unrelated personal or customer information from screenshots and examples.
While waiting
Preserve the original request/action reference and check Coverage, Usage and the relevant developer guide. Do not repeat uncertain billing actions or automatically retry data calls that may have completed. Support availability and resolution times depend on the issue; this article does not promise a fixed response time.